Tuesday, August 21, 2007

Canada Sight Seeing on a VC Portable Home?

After a great weekend, came Monday when I was greeted by clients through an email that the task request I have done for them were very helpful and indeed the clients are happy about my work. These clients of Russian, Indian and Australian nationals have requested for tourist visa application process for 6 countries and USA sight seeing.

Clients’ satisfaction is shown with another task request to find out and suggest places/attractions to visit in Canada. They have also requested to find out the prices for hiring a VC portable home for a week’s time while in Canada and would like to know if that would be affordable, convenient for 3 people and secured. One of the clients of 3 seems to be suggesting about the portable home while the 2 others seems to have come up few questions, which they could not answered among themselves because of their busy schedules.

Finding out and suggesting places/attractions to visit in Canada was just another task request. However, the request to find out the prices of hiring a portable home was anew to me. I approached one of my colleagues Yana about this request and was very eased to know that she has worked on the same task. Yana has all the information e.g. website address, email address, physical address and contact details etc for VC portable homes. I did not do lot of researches for the same. This request has been made a lot easier by Yana. I checked in for the preferred dates, called few people to get the best deal, compared prices, and quoted different prices and features/amenities for VC portable home.

I could surprise the CRM (Customer Relationship Manager) in London, UK with the help of Yana on the approach of this task request and time taken to complete the task.

Friday, August 17, 2007

Sight Seeing in the US.

Few days after the task on tourist visa for Russian, Indian, and Australian nationals was done, a task request from the same client came again with a request to find out and suggest attractions to visit in the USA.

This was a huge task, as the clients have not mentioned any particular city as they could be visiting any city of the US, which could be most tourists attractive. I was lost for some moment in this huge task, wandered imaginatively in the streets of the US and drown on seas that surrounds. A country like the US where it has over 50 states and over hundreds of cities, there will be thousand of places to visit, how do I go about this task request, I complaint. However, I realized that it won’t be any wiser of me to keep complaining about this task request.

I did a lot of research on tourist attractions for the United States as to which city or place tourist most preferred visiting. Indeed, there are thousands of places to visit yet I have narrowed down to only few cities going by the surveys “a must see or visit cities in the US for tourists” as the clients have mentioned that their stay in the US will not be more than 10 days as they intend and have programmed to visit several other countries.




Tuesday, August 14, 2007

Tourist Visa

A Russian passport holder resident in the UK called in with a task request to find out the procedure of getting a tourist visa. She along with two of her friends of different nationals would be traveling to different parts of the world as a tourist. They are all UK residents and hold passport of their respective country.

She requested to find out the procedure of getting a tourist visa for a Russian, an Indian, and an Australian national respectively. She’d mentioned that they intend to visit

  • France
  • Czech republic
  • UAE (Dubai)
  • USA
  • Canada
  • Brazil
I was surprised and asked myself if all the time that god has made will be just traveled away holidaying. But quick to come to back to my sense that who cares if they have worked enough in their own given time. The task was not the toughest of all the tasks; however, this task has taken more time than desired by the CRM (Customer Relationship Manager) in UK. CRM complaint about the efficiency of time taken on the task, yet I have my own good reason as I compiled all the information that will find helpful to the clients as visa applicants and as tourist.

As long as it takes to get a visa, likewise this task has also taken away some quick moments of my time. Getting a visa is worth waiting, so as finishing the task as desired by clients was worth time taken.

Friday, August 10, 2007

Overview of UK Property Market.

Lisa has come back after a couple of days off from work due to some personal reason. Not long after she has occupied her work place, a client called in for a task request who have heard about IwantaPA service through his friend. He is a property investor in UK.

The client requested IwantaPA Lisa to find out:

  • the overview of UK property market
  • property hot spot areas
  • property poor performing regions/areas
  • highest priced areas
  • areas of highest volume of property sales
  • statistic of annual increase in property value
  • monthly price change
  • quarterly price change and
  • last year price change on properties.

Lisa has never wondered that gathering all this information would be tough. Once she practically began with the task request, she then realized that the client’s money would be worthier paying for the task request.

Sitting next to Lisa while she was working on this task request has made me understand that she’s given her all for this task for some given time, overpowering many frustrations when she couldn’t find desired information. Seeing all her hard work, put in for this task will make one appreciate her ways……….

Thursday, August 9, 2007

Holiday in Dubai!

Yesterday been a tough day as two of my colleagues were not around and the workloads been numerous.

Mr. Carl a client from London, have heard lot about Dubai and have planned for a week long holiday in Dubai. Mr. Carl called in at IwantaPA Ltd contact centre for a task request to find out the cheapest flight to Dubai from London for 2 people. He also requested to find out some hotels for 2 adults with a sea view room and a tour itinerary for 7 days.

I do love to holiday and go places provided I have enough funds. This task request is of no difference to my personal interest and I have done my best to provide enough information to this task request. Preparing the tour itinerary was interesting, when I pictured myself that I am there. This is how I make my work interesting! Might work for you too.

Have not heard from Mr. Carl about the task request that I have done however, I believe that he’d be happy with the task. The CRM (Customer Relationship Manager) in UK did also find it good and informative.

Tuesday, August 7, 2007

Chambers of commerce

A client called in with a task request to find out contact details for chambers of commerce in southeast England. He was interested in the contact details of chambers of commerce in some major cities in southeast England.

Although, it took me some time to compile all the contact details of the chambers of commerce in southeast England, as I could not find a directory of chambers of commerce in England, however the task request was nicely presented to be appreciated. I have never thought that there could be so many chambers of commerce in southeast England alone. I have provided all the contact details i.e. name and address of the chambers of commerce, telephone nos. fax no. email address and the website of the chambers of commerce. In many cases, I have even provided the names of the administrative authorities of the chambers of commerce.

This task request result was highly appreciated by the client and Customer Relationship Manager (CRM) in UK. You have provided exactly the information I was looking for….. The client wrote back.

Monday, August 6, 2007

IWAP welcomes computer professional

Come August, IWAP has a new member to the family. Bhim, a computer professional have joined the IWAP team. As a person, Bhim is a soft spoken, work centric and a very humble human being. IWAP welcomes and is glad to have him in the family. He will be in charged of all works related to DTP. All my colleagues and I are happy by the vision that all presentation works will now be taken care by a professional, thus making the task request from the clients less burdensome.

There have been time when I and my colleagues thought that the clients' task request were nicely done, however, before the task request is being sent off to the clients our CRM (customer relationship managers) in UK thoroughly looks into the task result and sometimes found unsatisfactory about our presentation and needs to be reworked. This has made my colleagues and me crazy quite a time.

Who would not wish to know everything under the sun? Regrettably no one born to this world (will be born…) knows everything that is under the sun. I am not different, I complaint for a computer professional for presentation.